Terms & Conditions

GLOW Event Rules

These rules (“the Rules”) apply to the following events: 

GLOW London

GLOW Birmingham

GLOW Winter Walk

(each an “Event” and together “the Events”) and by registering for an Event, you agree to comply with them.  Please check this page from time to time, as we may occasionally amend the Rules and any changes will be binding on all participants and supporters. 

If you have any questions, please contact the MHUK supporter care line on 020 7840 3101 and a member of our team will be happy to assist you. 

GLOW is organised by Mental Health UK, registered office: 28 Albert Embankment, London, SE1 7GR. Registered Charity no. 1170815

Participant Entry 

1. Entry fees for all GLOW Events are as set out on the GLOW webpages at the time of purchase. We may offers discounts or promotional offers from time to time. Promotional or corporate vouchers may also be used to cover all or some of the entry fee. Entry fees contribute towards the costs of staging the Events. 
2. Unfortunately given the limited number of spaces for the Event, the entry fee is non-refundable unless we change the Event venue and/or date (subject to paragraph 3 below), or if we cancel the Event altogether (subject to paragraph 4).  
3. In the event that we need to change the venue and/or date of your Event, we will notify you of this change as soon as possible. Your Event place will be automatically transferred to the re-scheduled Event unless you tell us you are no longer able to attend. In these circumstances you can either ask for a refund of your entry fee, or you can choose to donate this to Mental Health UK.
4. In the event that we need to cancel your Event, we will notify you of this cancellation as soon as possible, and you can either ask for a refund of your entry fee or you can choose to donate this to Mental Health UK.   
5. Entry places in the Event are personal to participants and you may not transfer your place to anyone else, as it may cause problems of identification in the event that medical assistance is required during the Event, for example. 
6. For the GLOW Events, only registered participants aged 11 or over on the night of the Event they have registered for and who have paid the entry fee (or had the fee paid for them) are eligible to take part.  
7. Participants aged 11 to 17 (inclusive) on the night of Event must be registered in addition to, and accompanied by, another participant aged 18 or over. Participants aged 18 or over will be able to register an extra participant aged between 11 to 17 in the entry form on our website and will be required to enter parental or legal guardian contact details for extra participants aged 17 and under If you are registering an extra participant who is aged 17 and under and you are not the extra participant’s parent or legal guardian, you must have permission from someone who is. We recommend a ratio of 1 Adult to 4 Children maximum. 
8. Participants may be required to provide proof of age on the night of the Event. We reserve the right to refuse entry to the Event, with no refund, to any participant who is underage, or is unable to provide proof of age when requested to do so by an Event official. 
9. Event entry will close when maximum participant capacity is reached. 
10. We will only accept entries to an Event on the day where we are satisfied that it is safe to do so, given that each Event has an allocated capacity that each Event team must adhere to, and the contact details for all participants must be held in advance in the case of an emergency. The entry fees for entry on the night will be as set out on the GLOW website at the time of purchase. 

Access 

1. Unfortunately not all Events will be appropriate for everyone; individual Event pages will provide details about accessibility of each Event course.  
2. Wheelchair users are encouraged to enter GLOW London, providing the Event is advertised as wheelchair accessible on the Event page and the wheelchair user has assistance at the Event.  All participants wishing to take part in GLOW London using a wheelchair must contact the GLOW team on glow@mentalhealth-uk.org to make the appropriate arrangements (including any tickets required for assistance which will be provided free of charge).  
3. Unfortunately, no baby strollers/prams or roller skates/blades, skateboards and/or scooters or any other item that we deem unsuitable or which could potentially inhibit or affect the safety of other participants and/or spectators are allowed on the Event course. 

Start times for the Events 

Please refer to your emails to find out your confirmed start time. Start times are also as set out on the GLOW webpages.  

Participants are asked to arrive no more than 45 minutes prior to the start time they have signed up for. Please note: 
• It's crucial that you arrive within the correct time slot for your distance. You will not be able to begin your event late due to Health & Safety reasons. Therefore it is important that ample time is given for travel, considering any possible travel delays.  
• Unfortunately, we cannot guarantee your exact start time, and there may be some waiting on the night while we conduct final course safety checks. 

• Start times may be subject to change. We will give you as much notice of this as possible, though unfortunately sometimes it may not be possible to do this until your arrival at the Event. 

Changes and Last Minute Arrangements 

1. Once you have registered you are unable to switch to an alternative distance or start time without first notifying us. This is because we have strict capacity limits for each start time, and for health and safety reasons we need to make sure that neither Event distance nor start time exceeds its individual capacity.  If you do wish to switch to an alternative distance or start time please contact the GLOW team on glow@mentalhealth-uk.org and we will endeavour to support your request 
2. We reserve the right to refuse entry to participants who try to take part in the wrong event distance  or start time without prior approval (see rule 1 above), and no refund will be provided. 
3. We reserve the right to alter or reduce any GLOW course. We will try to notify participants in advance of any significant changes where we are able to do so. Refunds will be considered on a case by case basis, taking into consideration distance reduction, notice given and reasons for the alteration/reduction.  

Conduct 

1. All participants and supporters must abide by these Rules and any rules, instructions or regulations displayed or given before or on the day of the Event by Mental Health UK, police and/or Event officials. Participants must also refrain from drinking alcohol during the Event.  
2. We respectfully ask all participants along with their supporters not to use aggressive or abusive language towards our Event organisers, marshals, officials, volunteers and other participants. You should also avoid behaving in a way which may cause injury or harm to other participants and/or spectators, or which may cause offence or damage the reputation of Mental Health UK. 
3. Everyone taking part in GLOW must be a registered participant. 
4. We respectfully ask all participants and their supporters to be respectful of local residents whilst out on the route and not to make any excessive noise. 
5. We respectfully ask all participants and their supporters to use the litter and recycling facilities available within the venues and around the course. Please respect the communities you are walking through and do not drop litter but carry it with you until you can dispose of it responsibly. 
6. Mental Health UK opposes the promotion and use of tobacco in all its forms. All participants and supporters are therefore required to refrain from smoking tobacco products or e-cigarettes at GLOW. 
7. We reserve the right to ask participants and supporters to leave the Event if they do not adhere to these Rules, and no refunds shall be given in these circumstances. 

Closure of Course and Finish Venue 

1. GLOW events will close at the times specified in emails to participants and on the GLOW webpages.
2. Any participant who has not finished the Event by this time but chooses to continue does so at their own risk with the understanding that they are no longer considered a participant of the Event, and as such are not eligible for any Event resources (including but not limited to pit stops, suppliers, venues, refreshments, course direction/support, personnel etc), and that they absolve us of any and all responsibility and progress entirely at their own risk. 

Health and Safety and Medical 

1. Participants are responsible for ensuring that they are sufficiently fit and healthy to take part in GLOW. Any participant unsure of their physical ability to take part in the Event must seek medical advice from their General Practitioner prior to the Event. 
2. Notwithstanding rule 1 above, we reserve the right to refuse entry to the Event in our absolute discretion, with no refund provided, if for whatever reason we consider a person unfit to take part. 
3. GLOW is a non-competitive walk, and participants are reminded that running is not allowed.  For the safety of other participants and to be able to manage the event effectively, all personnel have been instructed not to permit runners to take part in the Event. If you do run on the night then you will not be considered an official participant of the Event, and as such you will not be eligible to use any Event resources we may provide (including but not limited to pit stops, suppliers, access to the finish venue, refreshments, course direction/support, personnel etc.).  You understand that if you choose to run, you absolve us of any and all responsibility (as far as permitted by law), and that you progress entirely at your own risk. 
4. As GLOW is a non-competitive walk, participants are requested to wear suitable walking shoes and dress appropriately for the weather conditions and have access to a torch. Participants are responsible for ensuring that they are wearing appropriate attire (including footwear) when taking part in an Event, taking into account the nature of the Event, the weather forecast and the terrain involved.
5. We take all reasonable steps to minimise the risk of injury to participants during fundraising events. There is a stringent risk assessment process in place for the Event, which aims to minimise or eliminate the risk to everyone taking part. By taking part in this Event, all participants acknowledge that there may be conditions or circumstances beyond our control that can lead to unforeseen risks. If you have any concerns or queries, please contact us on glow@mentalhealth-uk.org before agreeing to take part in this Event. 

Sponsorship Monies and Donations 

1. To help us in our mission, we ask each GLOW participant to try and raise at least £200 for Mental health UK.
2. All participants have a legal responsibility to ensure that all sponsorship monies/donations received in connection with the Event are paid to Mental Health UK. We ask that you do this as soon as possible after the Event. You can: 

•  Log in and utilise the Mental Health UK Funraisin sponsorship Page automatically set up when registering for the Event to raise money online or set up a new account. You can also pay in your sponsorship money online with your credit or debit card.
• Send cheques made payable to "Mental Health UK" to: 

Mental Health UK

28 Albert Embankment

London

SE1 7GR

stating “GLOW” the location of the Event, and your name. 

1. Please note that we are unable to accept your sponsorship money on the night of the Event as Mental Health UK does not have the suitable cash handling facilities to fulfil this process. 
2. Please ensure that all donations and/or sponsorship forms are returned to Mental Health UK at the above address to enable us to claim Gift Aid where possible. 

Use of your information 

1. When you register for GLOW, we collect personal data relating to you and anyone else that you register.  We will use this information for the purposes of organising, staging and administering the Event, including in order to send you any additional information about fundraising. If you provide personal information on behalf of additional entrants, please only provide this if they have confirmed that they are happy for you to do so as we will use this information for the same purposes.  
2. Following your registration we will contact you with information about your Event, including to discuss ways to improve your fundraising and hints and tips to support your preparation for your event. This may include information about how you can get hold of GLOW merchandise and offers from our partner organisations.  
3. In the case of an emergency, we may also pass personal details provided by you (either the information you provided when registering for the Event or from the details on the reverse of your Event number) to the emergency services or health care professionals, and also use them for the purposes of contacting your emergency contact.
4. First aid facilities will be provided at GLOW. If you are treated by medical providers, your details may be passed on to us only for health and safety purposes and in order to fulfil our legal obligations (including under the Reporting of Injuries, Diseases and Dangerous Occurrences Regulations 2013. All accident details will be securely held by Mental Health UK.
5. Subject to the marketing preferences we hold for you, your personal data may also be used for the purposes of sending you further information about how you can support the charity’s work and details of future GLOW events. 
6. All personal data held by us will be handled in accordance with applicable privacy laws and Mental Health UKs privacy statement which can be found https://mentalhealth-uk.org/privacy-policy/

Filming and Photography at GLOW Night Walk 

1. Please note that Mental Health UK (and our authorised service providers and agents) or our commercial partners may film or photograph participants and volunteers taking part or attending the Event and use such footage or photographs for the following reasons: 

• for Mental Health UK to publicise the Event for commercial and/or fundraising purposes including, but not limited to, social media, television broadcasts, advertising, publications, marketing material, merchandising, and other documents that may be made available to the public; 
• for our commercial partners to publicise their involvement and/or association with the Event.  

1. No personal details (including names or photographs) of anyone under the age of 16 will be used in the manner described above without the written consent of that child’s parent or legal guardian, but we may use images where children are incidentally included, for example of mass participation in the warm-up exercises or on the starting line.  
2. Subject to rule 2 above, please only register a participant under the age of 16 if the participant’s parent/legal guardian (as applicable) are happy for their images to be used in the manner described in these Rules. 

Third Party Suppliers 

1. We may appoint independent third party photographers to take photos at GLOW.  Their service includes taking photos of participants at the Event and uploading them on their website, which is open to all members of the public. 
2. If you do not wish to have your photograph taken or for your photos to be made available as described above, please tell the photographer on the night. 
3. All third party photographers/videographers at GLOW have been instructed to ask for parental/guardian permission before taking any individual photographs of children at the Event.  Whilst photographers/videographers will try to obtain parental/legal guardian’s consent before taking images where children are more than just incidentally included, this cannot be guaranteed.  This does not include photography of crowd shots, when permission will not be sought. 

Liability 

 All participants and volunteers attend and enter this Event entirely at their own risk. Mental Health UK shall not be liable for any injury or loss to persons or their property that might occur as a result of their participation in or attendance at GLOW other than in respect of any injury or loss arising as a result of our negligence. For the avoidance of doubt, nothing in this clause shall limit or exclude our liability for any liability that cannot be limited or excluded by law. 

Merchandise 

1. Stocks of our participant t-shirts are limited. In the event that the size requested is not available we will send an alternative size based on availability. 
2. All participants understand that any products distributed at the Event are subject to availability and may be withdrawn or substituted if necessary. We cannot be held responsible for any third party supplier supplying merchandise or other items on the night of the Event.